Terms of Service

1. Acceptance of Terms

These Terms constitute a legally binding agreement between you and Olova AI Ltd. By creating an account, subscribing to a plan, or using any feature of the Service, you confirm you are at least 13 years old (or 16 in the EEA) and have the legal capacity to enter this agreement.

2. Description of Service

Olova AI is an all-in-one AI creative studio providing image generation, video generation, image-to-video, text-to-speech, voice cloning, talking avatars with lip-sync, and cartoon generation features powered by third-party AI models (OpenAI, Google Veo, ElevenLabs, Replicate, and others). Features are credit-gated and plan-gated as described on the pricing page.

3. Accounts and Security

• You must provide accurate registration information.
• You are responsible for maintaining the confidentiality of your credentials.
• You are responsible for all activity under your account.
• You must notify us immediately of any unauthorised access at security@olova.ai.
• We reserve the right to suspend accounts that show signs of compromise or abuse.

4. Prohibited Content and Uses

You agree not to use the Service to generate, distribute, or facilitate:

• Child Sexual Abuse Material (CSAM) or any sexual content involving minors — strictly forbidden, immediately reported to NCMEC
• Non-consensual intimate imagery (NCII / deepfakes)
• Content inciting violence, terrorism, or hatred based on protected characteristics
• Defamatory, harassing, or threatening content targeting real individuals
• Misinformation, propaganda, or synthetic media designed to deceive (e.g. fake news, election interference)
• Content that infringes third-party intellectual property rights
• Malware, phishing pages, or cyberattack tools
• Content violating applicable laws in your jurisdiction

Violation of these prohibitions will result in immediate account termination, potential legal action, and reporting to law enforcement where required.

5. Credits, Plans, and Payments

• All features consume credits at rates published on the pricing page.
• Monthly plan credits reset on your billing anniversary date. Unused credits do not roll over.
• One-time purchased credit packs never expire.
• All payments are processed by Stripe and governed by Stripe's Terms.
• Prices are displayed in USD. Applicable taxes may be added at checkout.
• Subscriptions auto-renew unless cancelled before the renewal date.
• Refunds are evaluated case-by-case. Contact billing@olova.ai within 7 days of a charge.
• We reserve the right to change pricing with 30 days' notice to existing subscribers.

6. Free Trial

New accounts receive a 14-day free trial with 50 credits. No credit card is required for the trial. At the end of the trial, credits expire and generation features are disabled until you upgrade to a paid plan. We reserve the right to modify or discontinue the free trial at any time.

7. Intellectual Property

Your Content

You retain ownership of the prompts you enter and the content you generate using the Service, subject to the terms of the underlying AI providers. You grant Olova AI a limited, non-exclusive licence to store, cache, deliver, and display your content solely to operate the Service. We will not use your generated content for marketing without your explicit consent.

Our Platform

All platform software, branding, trademarks, and infrastructure are owned by Olova AI Ltd. and protected by copyright and other intellectual property laws. You may not copy, reverse-engineer, or create derivative works of the platform.

AI Model Outputs

The copyright status of AI-generated content varies by jurisdiction and is subject to ongoing legal developments. You are responsible for determining whether and how you can use AI-generated content commercially in your jurisdiction.

8. Content Moderation

We employ automated content moderation (including OpenAI Moderation API and ElevenLabs safety filters) to detect prohibited content. We also conduct manual reviews of flagged content. We may remove content, suspend access, or terminate accounts when prohibited content is detected. Appeals may be submitted to trust@olova.ai.

9. Voice Cloning

By using the Voice Clone feature you confirm:

• You have the right to use the voice samples you upload (either your own voice or a voice for which you hold explicit consent).
• You will not clone another person's voice without their written consent.
• You will not use cloned voices to impersonate, deceive, or defraud.

Misuse of voice cloning is a violation of these Terms and may violate applicable laws.

10. EU AI Act Compliance

Olova AI operates as a "deployer" of AI systems under the EU AI Act. We comply with applicable obligations including:

• Transparency about AI-generated content
• Human oversight for high-stakes use cases
• Prohibition of subliminal or manipulative techniques
• Maintaining generation logs for accountability

11. Service Availability and Modifications

We aim for 99.5% uptime but do not guarantee uninterrupted access. The Service is provided "as is". We reserve the right to modify, suspend, or discontinue any feature with reasonable notice. We will not be liable for any downtime or data loss caused by events outside our reasonable control (including third-party AI provider outages).

12. Termination

You may cancel your account at any time from account settings. We may suspend or terminate your account immediately for:

• Generating prohibited content
• Fraudulent activity or chargebacks
• Circumventing rate limits or content moderation
• Any other material breach of these Terms

Upon termination, your right to use the Service ceases immediately. Credits are forfeited unless termination is caused by us without cause.

13. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. AI-GENERATED CONTENT MAY BE INACCURATE, OFFENSIVE, OR UNSUITABLE — USE IT AT YOUR OWN RISK.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OLOVA AI SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING UNDER THESE TERMS SHALL NOT EXCEED THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS PRECEDING THE CLAIM.

15. Indemnification

You agree to indemnify and hold harmless Olova AI, its officers, directors, employees, and partners from any claims, losses, or damages arising from your use of the Service, your generated content, or your violation of these Terms.

16. Governing Law and Disputes

These Terms are governed by the laws of England and Wales. Disputes shall be resolved first through good-faith negotiation, and if unresolved, through binding arbitration under the ICC Rules. EU consumers retain the right to bring claims before their local courts under applicable consumer protection laws.

17. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email and an in-app notice. Continued use after the effective date constitutes acceptance of the revised Terms.

18. Contact

Legal enquiries: legal@olova.ai
Trust & Safety: trust@olova.ai
Billing: billing@olova.ai